Our Policies

Terms & Conditions

Check in at The Five Alls is between 4pm and 10pm. We are able to check in guests outside these times but only with prior notification. Although we do our best to accommodate all arrivals, it is the guest’s responsibility to advise us of an arrival outside the check-in time frame. Check out on the day of departure is 11am.

We provide bathroom toiletries from Ren for guests to use during their stay. If, for some reason, they do find a way into your bags on departure, a charge of £35.00 per bottle will be made to your credit card.

Room keys; please leave room keys at reception when going out for the day and at check out. Lost keys will be charged at £20.00

An additional cleaning cost will be applied in the event of damage to linen and or furnishings. Any additional damage to property within The Five Alls will be at the cost of the guest.

Single and Twin Occupancy
We have four double occupancy rooms that can be made up as twins at The Five Alls, we do not have any single occupancy rooms and don’t offer a single occupancy tariff.

Room bookings
All rooms without exception are paid for in full at time of booking.

Room cancellation policy
The Five Alls requires three days’ notice prior to arrival to be entitled to a full refund. With two days’ notice prior to arrival we are happy to move you’re booking to an alternative date. After this point you lose all entitlement.

Group and Festive bookings
(e.g. Christmas, Easter, New Year, RIAT  etc).

We require 21 days’ notice of cancellation or part cancellation or any change to the dates of the original booking. All rooms are paid in full at the time of booking. This also applies to group bookings.

Accepted Credit Cards
Accepted credits cards are Visa, Mastercard and Amex. Unfortunately, we will not be accepting Diners International.

Credit card details are entered on a secured page on the eviivo.com booking system. They are transferred using SSL or another technology, depending on what applies.

Breakfast
The room rate includes VAT and breakfast, which comprises of tea or coffee, fresh juices, toast, pastries and conserves, fresh fruit, preserved fruit, porridge and cereals. A menu of cooked breakfast items will also be offered.

Dining
We recommend a reservation is placed for lunch and dinner, especially during busy periods and in particular at the weekends at the time of booking your room. Booking a room does not automatically guarantee a table in the dining room.

For lunch or dinner reservations for groups, the maximum size table is for 15, for larger parties we suggest contacting our sister Hotel, The Bull Hotel at Fairford, where there is a function room ‘The Bull Room’. Please call the team at the Bull Hotel to discuss dining options, room hire and menus T. 01285 712 535.

Restaurant Reservations Cancellation Policy
As hosts and restaurateurs we strive to make the process of booking a table with us as simple as possible. Unfortunately, recent experiences have made it necessary for us to introduce a cancellation policy; for parties above eight people, we now ask for credit card details to secure all restaurant bookings. You can cancel your reservation up to 72 hours prior to your booking time. For late cancellations and no-shows, you may incur a £10 fee per person, should we be unable to sell your table to other diners. During festive periods, the cancellation policy is 21 days prior to your booking.

Service Charge
Service charge is at the diner’s discretion. For tables of eight or more a 12.5% discretionary service charge is added to the final bill.

Bringing Your Own Wine
Guests wishing to bring their own wine to consume in the restaurant may do so by prior consultation with The Five Alls manager. A corkage charge will be made of £10 per bottle for wine, £10 per bottle for sparkling wine and £10 per bottle for champagne. On Mondays the corkage is reduced to £5 all day.

Bringing Children
There is one family room, suitable for two adults and two children up to the age of 12 yrs, the room lay out is a super king size bed and double sofa bed. Booking children into rooms without parental supervision is at the risk of the parents.

All of the bedrooms have ensuite shower rooms.

Cots for babies are not provided by The Five Alls, please feel free to bring your own travel cots

Smoking
We have an open garden located at the rear of The Five Alls and front terrace for those who wish to smoke tobacco. All internal areas of The Five Alls are non-smoking.

Car Parking
There is onsite parking at The Five Alls. Parking spaces can also be found in the village situated outside The Five Alls, please be mindful not to block access to the village houses. Parking is at your own risk.

Dogs
There are no dog friendly rooms available at The Five Alls.
We welcome dogs in our bar, however we are not permitted to have dogs in the dining rooms.

 

Accessibility for disabled patrons

Before you arrive
We always encourage telephone enquiries so that we can discuss your requirements before you arrive. Our staff are happy to assist anyone with mobility problems or in a wheelchair.

Car Parking
Disabled parking spaces can be arranged with prior notice, please call T.01367 860 875 and speak to the manager on duty.

Restaurant
We are happy to book tables in the most accessible part of our bar and dining room area for wheelchair users. Full waiter service is provided at breakfast, lunch and dinner. Please let us know in advance if you have any special dietary requirements.

Our menu is printed and can be verbally presented or provided in larger print if required. The restaurant area is not well-lit.

There is ample moveable seating and if needed we have chairs without arms.

Bedrooms
The Five Alls at Filkins have garden ground floor rooms that we feel are suitable for wheelchair users. All of the upstairs bedrooms are accessed via stairs, being a listed building there is no lift access to these rooms and we feel are not suited to wheelchairs.

 

The Five Alls has two sister country inns, The Plough at Kelmscott info@theploughinnkelmscott.com . and The Bull at Fairford info@thebullhotelfairford.co.uk